Feedback


As part of our core values, open door-policy is a crucial component to ACTN and what makes for effective working relationships. We value your input and encourage you to reach out any time to provide your feedback. Our Objectives:

1. To develop and maintain good working relationships with service recipients, family members, legal representatives, and other providers so that whenever possible, problems and concerns are resolved informally
2. To resolve formal concerns, complaints, and disputes in a timely and effective manners
3. To minimize any disruption of services

Client - Formal Complaints Procedure
Client - Satisfaction Survey
Staff - Formal Complaints Procedure
Staff - Information Request and Feedback Form

\


If you have a concern about a professional service you have received and would like to report it to a respective regulating body, below you can find links to a our service professionals regulating complaints and discipline procedures:

The College of Psychologists And Behaviour Analysts of Ontario: https://cpo.on.ca/public/complaints-reports-to-the-college/

The Behavior Analyst Certification Board: https://www.bacb.com/ethics-information/reporting-to-ethics-department/

The College of Registered Psychotherapists of Ontario: https://www.crpo.ca/filing-a-complaint-about-a-member/

The College of Occupational Therapists on Ontario: https://www.coto.org/clientsandthepublic/questions-concerns-complaints/online-complaint-form

The College of Audiologists and Speech-Language Pathologists of Ontario: https://caslpo.com/public-patients/complaints

The Ontario College of Social Workers and Social Service Workers: https://www.ocswssw.org/public/complaints-and-discipline/re

Skip to content